Support

On the login screen, tap "Forgot password?" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it. If you still have trouble, email us directly.

Inside the app: go to Settings → Account → Delete Account. You can also delete via our web form if you don't have access to the app. All your data is permanently removed immediately from our active database.

BE FREE follows your device's system language. To change it, go to your phone's Settings → General → Language & Region (iOS) or Settings → System → Language (Android) and select your preferred language. Restart the app after changing.

Email us at itssaaantababy@gmail.com from the address associated with your account. We'll verify your identity and help you regain access. For security, this process takes up to 48 hours.

On the Counter screen, tap the reset icon (↺) in the top-left corner. You'll be asked to confirm. Remember: grace is always available. A reset is not failure — it's honesty, and that takes courage.

Yes. Go to Settings → My Goals and you can update your struggle area at any time. Your history and streaks are preserved regardless of category changes.

Yes. BE FREE is free to download and core recovery tools are free. There are no ads, and crisis support plus basic tracking stay accessible. Advanced features such as deeper reports, guided plans, groups, or extra customization may be offered through optional Premium.

Make sure you're signed in to the same account on both devices. Pull down on the main screen to force a refresh. If the problem persists, try signing out and back in. Still stuck? Email us with your account email and we'll investigate.

Use the "Feeling Tempted" button on the Counter screen to access your Emergency Tools — pre-set contacts and calming resources. For immediate crisis support, call or text 988 (US) or visit findahelpline.com for international lines.